Oxford Terrace
1 Oxford Terrace, Gateshead, Tyne & Wear, England, NE8 4RQ Also known as: Oxford Terrace and Rawling Road Medical Group 1 Rawling Road Bensham Gateshead 16 reviewsReviews
Need a blood test within 3 weeks no apportionments available, but reception staff trying to arrange something for me.
Telephone service is shambolic. Spent hours trying to get through. Often have to wait weeks for an appointment. Refused an automated online repeat prescription without warning notification or any contact. Almost ran out of critical medication. Rang up. Told to call back tomorrow when phone lines are inundated and cut you off because their antiquated phone system is overloaded and inundated with callers trying desperately to get through to the surgery. Reception staff seem not to take constructive polite feedback and there is no forward thinking about how to better handle demand from patients. Other surgeries offer far better telephone support and contact as well as appointments. This surgery has no forward vision when it comes to planning and coping with a pandemic - a simple call queue and empathetic helpful staff would be all that is required. But "call back tomorrow" seems to be the defacto response and that assumes you arent working and can call back tomorrow AND that you can get through to this lousy surgery. Oxford Terrace & Rawling Road Medical Group get with the times!
I have always had excellent experiences with both Oxford Tce and Rawlings Rd surgery’s. I’ve been with Oxford Tce practice for 50 years. Over the years staff, both admin and medical, have been wonderful. When I hear of the problems others have had at other practices it makes me appreciate how good my own practice is. Well done !!!
Can be tricky to get a same day appointment as they're snapped up so quickly. The staff on reception are always extremely helpful and friendly in addition to the great care provided by the clinical staff.
Almost impossible to get a same day appointment. They rarely show on the online booking system, even if you log on at the time stated for those appointments becoming available. Tried automated phone system and earliest appointment was 18 days away!
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Short link to review Oxford Terrace : http://iwgc.net/ecgt2